Privacy & Security Policy
1. Introduction
Mudawa Trust is a registered charity in England and Wales (Charity Number: 1152887). We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a donation, sign up for updates or contact us.
By using our website, you acknowledge that your personal information may be handled as described in this policy.
2. Information We Collect
We may collect the following types of personal information:
Personal details: Your name and contact information, including your email address and telephone number, when you contact us or make a donation.
Donation information: Donation amounts, selected appeals and donation frequency, such as one-off, monthly or weekly donations.
Gift Aid information: Information required to process Gift Aid declarations, where applicable.
Communication preferences: Your preferences for receiving charity news, updates and fundraising communications.
Technical information: Information such as your IP address, browser type, device information and website usage data, where collected through cookies or similar technologies.
Payment card details are generally processed by our third-party payment provider. We do not intend to store full payment card details on our website.
3. How We Use Your Information
We may use your personal information to:
Process donations and direct them towards your selected appeal, where applicable.
Administer Gift Aid declarations and related requirements.
Respond to enquiries and messages.
Send charity news, fundraising appeals and updates where permitted by law and your communication preferences.
Maintain, improve and secure our website.
Meet our legal, regulatory, accounting and charity reporting obligations.
Prevent fraud, misuse and unauthorised transactions.
We only use personal information where we have an appropriate lawful basis to do so.
4. Legal Basis for Processing
Under UK data protection law, we may process your personal information on one or more of the following grounds:
Consent: Where you have agreed to receive communications or where consent is otherwise required.
Contract or requested services: Where processing is necessary to fulfil a donation-related request or provide a service you have requested.
Legal obligation: Where we must comply with applicable laws and regulations.
Legitimate interests: Where processing is necessary for our legitimate charitable, administrative or security purposes, provided your rights do not override those interests.
You may withdraw consent at any time where we rely on consent as the legal basis for processing.
5. Donations and Payment Security
Donations made through our website may be processed by a third-party payment provider. Your payment information will be subject to that provider’s applicable privacy and security practices.
We take reasonable steps to ensure that donation processes are handled securely. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
If you have questions about a donation or payment, please contact us using the details provided below.
6. Gift Aid
If you choose to make a Gift Aid declaration, we may collect the information required to administer your declaration and comply with relevant HM Revenue & Customs requirements.
This information may be shared with HM Revenue & Customs or other relevant parties where necessary to administer Gift Aid or meet legal obligations.
7. Email Updates and Marketing
If you subscribe to our newsletter or charity updates, we may use your email address to send information about our appeals, activities, fundraising campaigns and impact.
Where required, we will obtain your consent before sending marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly. Unsubscribing from marketing communications will not prevent us from sending essential administrative messages relating to your donations or enquiries.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve your experience.
Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through our website’s cookie settings, where available, or through your browser settings.
Disabling certain cookies may affect some website features.
9. Sharing Your Information
We do not sell your personal information.
We may share relevant information with trusted third parties where necessary, including:
Payment processors that securely handle donations.
Email and website service providers that help us operate our services.
Professional advisers, auditors and service providers where necessary.
Government authorities, regulators or law enforcement agencies where required by law.
We expect third parties handling personal information on our behalf to protect it appropriately and use it only for authorised purposes.
10. International Transfers
Some of our service providers may process personal information outside the United Kingdom. Where this occurs, we will take appropriate steps to ensure that any international transfer complies with applicable UK data protection requirements.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including meeting legal, accounting, regulatory and reporting requirements.
Retention periods may vary depending on the type of information, the nature of our relationship with you and our legal obligations.
When information is no longer required, we will take appropriate steps to delete it or securely dispose of it.
12. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to those who need it for legitimate purposes. Although we work to protect your information, we cannot guarantee absolute security.
13. Your Data Protection Rights
Under applicable UK data protection law, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of processing in certain circumstances.
Object to processing based on legitimate interests.
Request transfer of certain information to you or another organisation.
Withdraw consent where processing is based on consent.
Complain to the Information Commissioner’s Office (ICO).
These rights are subject to applicable legal conditions and exemptions. To exercise your rights, please contact us using the details below.
You also have the right to complain to the ICO if you believe your personal information has been handled unlawfully.
ICO website: https://ico.org.uk/
14. Children’s Privacy
Our website and donation services are not specifically directed at children. We do not knowingly collect children’s personal information through our website unless there is a lawful and appropriate reason to do so.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
15. Third-Party Websites
Our website may contain links to external websites, including donation platforms and social media services. These websites operate independently and may have their own privacy policies.
Mudawa Trust is not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website functionality or legal requirements.
Any updates will be published on this page, together with the revised date where appropriate. We encourage you to review this page periodically.
17. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is handled, please contact us.
Mudawa Trust
Registered Charity Number: 1152887
Telephone: 0208-137-7167
Mobile / WhatsApp: 0786 542 6610
Email: info@mudawatrust.com
Website: https://mudawatrust.com/
We will review your enquiry and respond in accordance with applicable data protection requirements.